Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. Sandi. Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises Uber Cash and Uber VIP status is available to Basic Card Member only. They offered us a 150 dollar non refundable credit to be used onboard. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. Telling us that a voucher has no cash value is a shoddy business practice at best. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com It is the standard architecture that gives the river boat some leeway with rising and falling river levels. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. Another factor that should be considered is trip insurance. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) Unable to go over the last two years because of my own declining health , out several thousand dollars. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Well guide you through the process. Four excursions that I wanted are already sold out. I have contacted Watcdog BBC who are interested. As compensation we have been offered a derisory 200 voucher towards a future cruise. Viking Mississippi cancels some cruise passengers four days ahead of 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. Really, what is a big deal here? Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. The cruise lines plan their itineraries to mitigate this risk. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Virgin Voyages. Cruise Canceled Due to Low Water Levels The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. See details. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. If water levels fall, riverboats can have trouble sailing all the way to Budapest. These two rivers are the most popular routes in European river cruising. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. Viking Ocean and River is currently operating all upcoming scheduled itineraries. I ask if I could have the number to her managers boss she said no. Ocean cruise ships usually have at least 25 feet or more or more of draft which would preclude them from river cruising. They would fly to Italy and take an 8-day Viking River Cruise called . A place on the excursion I tried to book. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. My Trip - Updates on Current Sailings - Viking River Cruises After 5 Viking "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Viking Cruises chairman: 'COVID is really behind us' - Fortune This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. Courtesy Sheila Davies. Yazmin Hope and Libby Gallagher I also booked this trip years ago when there was . Disassembling the shades on the sun deck. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Guests and travel advisors with affected departures have been notified. 3. We paid 529+40 USD purchasing fees each for the tickets. Viking has lost four loyal customers with 10 past cruises between us. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. This complaint has been resolved automatically due to user's inactivity. Other ships were docked at the pier. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. My Trip - Updates on Current Sailings - Viking River Cruises is a travel editor for TPG, with a focus on cruise travel. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. Due to Covid pandemic our cruise got cancelled. We are unable to meet their requirements and therefore want our funds returned to us. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. The even occurred in February of 2023. River cruise lines do have contingency plans for dealing with river flow problems. Not a problem for him at all. Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing 488 total complaints in the last 3 years. I booked the flight through Viking to a Christmas market river cruise. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. Their ad is wonderful but after all is said and done it is all crap. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. ), We booked a cruise in 2019 to sail early in 2020. We feel we should get the $3,494 dollars refunded to us. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. Desired outcome: At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Thank you. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Viking is bringing back river cruises to Europe in July. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. 1. Refund or partial credit. Key West was on the itinerary but Viking told us 5 months before they would not be docking. An apology is not good enough. Because we were given a voucher, we can not get out money back. In May, Viking canceled that cruise. We purchased Travel Protection Insurance. Viking Cruises - Ships and Itineraries 2023, 2024, 2025 - CruiseMapper "Given recent developments and the developing conflict in Ukraine,. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. we went to our connecting American Airlines flight with our Boarding Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. The couple shore excursions we went on were lame and horrible. was 4 units wide . Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. View all of our Luxury Cruise sailings and offers. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. Passes which had been canceled since BA flight had been late. We only wanted our money to be applied to another cruise in 2023. The two most popular are the Rhine and the Danube. On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! This was a question that I asked myself before booking my Rhine River cruise. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. Vikings inability to resolve an issue with their on line booking. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. South America & the Chilean Fjords - Viking Cruises Articles are of a general nature and should not be relied upon for individual circumstances. **** said he would monitor the schedule and will alert us the very day it comes out. At this point we feel it's discrimination and want our money refunded. Thank you. The good news is that there are not the mass cancellations we saw in 2020. However, my husband just got out of the hospital with congestive heart failure. I hope this is something you can help with. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. I complained initially that I was not given a direct flight. Viking European River Cruises - 6 Key Must-Knows Before You Go Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. The departure flight from ******* was delayed due to the storm. This river begins in the Alps near the Italy-French border and is fed by snowmelt. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Viking cancellation policy - Viking Ocean - Cruise Critic Community When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. He will call us immediately - he said. . My experience with Viking River Cruises is that if they cancel, they will either refund your money or . BBB Business Profiles are subject to change at any time. Viking Cruises ceases operations in Russia for 2022 This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. The sailings. At Viking, your experience means the world to us. Booking your first river cruise? Seldom travelers may not get enough value to warrant the cost. It will take a lot for us to travel with you again. Look at the Mekong you dont cruise in May, June, July and August because its too hot. Just realized that the cruise booked was from Antwerp to Amsterdam. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. She really needs this positive experience to look forward to. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. "We will not cancel any cruises," said Shreiner. 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