I said I was filing a dispute with the credit card company. It was well packaged and was already broken (which I had evidenced before with photos!) harder!!! We're here to help. You need all the original packaging and pay shipping. Video tutorials. The majority of Zwillings cookware is non-stick, and since thats the most sought-after type, it makes sense. In your Zwilling warranty return, you should add a letter which includes the following: If the product was purchased from a physical store then add the following information about the store: If the product was purchased from an online store then add the following information about the store: If you purchased your product from any other store, add in all information you have about where you purchased the product from. Other information is optional and will only be used to respond to your questions, suggestions or requests. Add enough padding material to prevent the products from sticking out or cutting through. Cookware Purchase Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. The 10-pc Stainless Set is normally $764 but its on sale for $679. Zwilling pots and pans are praised for how well they work, with their nonstick pans being especially praised for how much longer they last than the average non-stick. More affordable than other high-end brands. Please surrender your blade to the judges, Hey, oppurtunities man! With German engineering, its collections are made from stainless steel and aluminum, with certain options coated in nonstick ceramic or granite, ie. Technical Data Sheets for our Adhesives products are available in our TDS database. Love the product when it works. They did not so I went back to my credit card to file a dispute against the charge.I have ordered a few knives from them that were great and came in on time. Gift With Any HENCKELS You have my returned product and my money, you no longer have me as a customer. The Spirit 10-Pc Nonstick Set is $449 (from $687) while the Motion is $349 (from $563). The all-rounder for professional and hobby chefs. You can search for open positions and apply directly online. then add the following information about the store: When you pack your box containing the product that is being claimed for the Zwilling warranty, make sure to pack the product securely. Messages to customer service asking for a response other than the scripted "wait 5-7 days" go unanswered. Video tutorials. Melde dich an um deine Wunschliste zu verwalten, deine Bestellungen zu verfolgen oder dort weiterzumachen wo du aufgehrt hast. FRI: 9AM-2:30 PM EST If you would like to write to us, you can reach us at: ZWILLING J.A. You'll be able to trim even the toughest toenails with ease. It goes against our guidelines to offer incentives for reviews. One is to call their customer service department at +1 (800) 777-4308. Clearly states, hassle free returns. When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. Misleading advertising, i did have to make a call to get email order confirmation-phone number on website for customer service is wrong- i had to try different extenson combinations and left a message but once someone called me back got email confirmation of order and items sent quickly and delivered in perfect condition- was a Christmas gift and they love the set, This company is the worst to deal with. Since I havent yet had the pleasure, Ill do you one better in this Zwilling Cookware review and include a variety of feedback from around the web. Only items in new and unused condition with the original manufacturer package will be accepted for a refund. Free 4-Piece Set of Pan Protectors. As a consumer I can tell you that the primary difference between Zwilling (AKA 'Twin' in German with the TWO man logo) vs. anything Henckels (AKA the single man logo) is quality of materials. The Submit button is not made clickable. Its also great to know that they outperform some other more expensive cookware brands, but again, thats the kind of quality that has helped Zwilling stay a go-to choice in cookware for 287 years. . Heats Quickly And Evenly: It has a 3 mm thick core that allows you to quickly respond when putting ingredients into the oven, ensuring they won't get too burnt or overcooked before serving! My knife arrived two weeks ago and they couldn't verify that it arrived. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. Dialog with the public is important to us! Why should I waste my money and time because theyre technical issues! Here are their contact details: Zwilling Customer Service phone number: 1 (914 . I just went through the process. Its been over a month and Im still waiting for them to return my money. Please go onto the website and get the correct item code so that we can be able to assist with the replacement spring.". As a side note, I am German and I have been a reliable client buying Zwilling products for 30 years. This is because if the adhesive needs to be removed from a sharp cutlery, the staff at Zwilling could hurt themselves in the process. Through our brands and technologies, across our teams around the world. A place for all things chef knives. Have questions about your order? I have spent MANY thousands of dollars on products from Zwilling's various companies over the years both for myself, my business, and as gifts for others. The period of warranty is for as long as the original purchaser owns the Zwilling product. It can't get any worse. If you are not able to return the product from the authorized retailer or online store then you can choose the next option. However, just like most standard warranties, they are subject to conditions. So it's just in limbo now. By clicking Sign Up, you are agreeing to our. After 6 weeks I am still waiting for my order to be shipped (they promise 7-14 days). When your blade cracks on you $150.00 knife; replace it. @kspstuff" $300 knife feels like a $50 knife, no weight at all. If you do not wish to keep your order, it can be returned for a refund at your convenience. Alternatively, you can find a selection of the brands cookware at Amazon, Bed, Bath & Beyond, and many other retailers. Lifetime warranty with normal use and proper care. If you do not wish to keep your order, it can be returned for a refund at your convenience. They'll still honour the blades. You can browse the database for the product name, your country and your language. Please note that processes for ordering Henkel products for distribution and sales contacts vary from product to product and from region to region. I have been waiting for my warranty exchange for over 6 months!! June 11- told me to check out a local retail store. Any experience with Zwilling customer service? Bought the vacuum sealing unit online and when I received the item it doesn't work at all. Please check out the overview of all our websites. in the course of our stakeholder relationship management we will store the data no longer than needed in order to fulfill the aforementioned purpose or as long as required in case any statutory retention obligation applies. Not worth the stress - so many competitors out there with better products and better service. Its weird how theyre still able to operate scamming this many people out of their money now. We are constantly innovating to offer better performance with a reduced ecological footprint. Henckels knives are known for their premium forged cutlery that has been made in Solingen, Germany since 1731. Said I had to accept package and pay to ship it back. Ordered around Black Friday and its been over two months and no information about my package. DISCOUNT. Select your product; Submit your name and email; Confirm your details; . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Worth every penny and is comparable in price to other brands but better quality, while another customer wrote, Not cheaply made. For more information visit our career FAQs. Don't waste your time with this company as you may end up filling a dispute with your credit card company, as I recently did. This The Zwilling warranty is applies to the original purchaser who is the initial purchaser of the Zwilling product for as long as they own the purchase. I sent the knives back via proof of delivery and to my delight after a few weeks, they replaced them for me with exactly the same design knives. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. I made an order on Nov 24th 2022 for their black friday sale, I called after 3 days and get to know they don't have the items in inventory yet their website has products on sale on for cyber mon, why the treachery of making people commit to paying for something they don't intend to deliver, the best part is they don't have an ETA of when the product is to be delivered. By clicking Sign Up, you are agreeing to our. Here are some tips to follow when packing your box: Should you season stainless steel pans? Find helpful customer reviews and review ratings for ZWILLING Fresh & Save Vacuum Sealer Machine Starter Set with Airtight Food Storage Container Glass, Sous Vide Bags, Meal Prep at Amazon.com. Since the Clad CFX 10-Pc Nonstick Cookware Set appears to be one of the brands most popular sets, I took a peek into the comments section to see why. Always did. Multiple bad reviews do not lie. At Zwilling, we believe in making meals meaningful, every day. Discover the brands from our business units Henkel Adhesive Technologies and Henkel Consumer Brands. FRI: 9AM-2:30 PM EST. Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? Companies can ask for reviews via automatic invitations. Zwilling also recommends that you insure the package before sending it. I emailed for an update. !This company is a scam and fraud. It has been over a month with multiple follow ups with their customer service and NOTHING. It sounds like Zwilling exceeds those expectations, providing well-built cookware that lasts and is a joy to cook with. 20% off on Any Order at Zwilling. Find out how we combat fake reviews. Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. Culinary Insider program terms and conditions. If you plan to use your pot in the oven, opt for one that can withstand more heat. But for some reason, I found that the Submit button is not clickable. At Cutlery and More, we offer the very best of the Zwilling cutlery collections -- and cookware too. This was available to customers from a supermarket chain's loyalty point campaign. Great culinary travel tips. Complaints Zwilling J.A. Now I wish I had switched years ago!. Not standing behind your products is the worse business decision you can make as a company. Free 4-Piece Set of Pan Protectors. Sometimes businesses get precisely what they have bargained for. A $44 Value! Customer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally Jetzt 10% Rabatt sichern! Verification can help ensure real people write reviews about real companies. The Zwilling warranty is valid from the date of original purchase. Those are the only ones I had in the kitchen, but ok I did. They have fast and reliable shipping on their website however its quite the opposite. The Zwilling warranty applies only to products that are sold directly by Zwilling or by sellers authorized by Zwilling in the US. New business and collaboration models, the creation of unique customer experiences and the smart use of data and technology: we are shaping the markets of tomorrow through digitalization. Had the handle break on one of mine. Just paid for shipping and they fixed it. Your first option is to return the defective product to the store (physical or online store) where the product was purchased. the Carrara Plus and Madura Plus. According to the Zwilling warranty, once the original product from Zwilling has been determined to be defective, and is determined to be eligible for the Zwillings limited warranty, Zwilling will replace the product. Zwilling J.A. Purchased this on Amazon's Black Friday sale. Were independently supported by our readers and we may earn a commission when you buy through our links. Grind both sides of the blade alternately, around 5 to 10 times on each side. New! She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. When it comes to pots and pans, especially nonstick, you have certain expectations (ie. Then the orders started getting cancelled due to the lack of inventory, which leaves me really really disappointed and wonder if they over sold items or putting unavailable items up for sale to start with. After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. What makes Zwilling special? Please turn it on so that you can experience the full capabilities of this site. Until this day, more than 3 weeks later since I returned the frother, I have still not received my money back as they are still handling this extremely trivial case. Horrible company! Hopefully, this will be fixed so that anyone claiming warranty or has issues related to their order, can contact Zwilling to get a swift reply. I was trying to make a warranty claim for a knife I purchased which the blade had chipped on, and the "submit" button on their website when you fill out the contact form doesn't actually work. 30 days passed. They said my order will be cancelled but only after I asked where my stuff is. Zwilling offers 9 different types of cookware so each design is a little different from the next. News on cooking innovations. You can still see all customer reviews for the product. First up, a few ratings from zwilling.com. The only real way to test out cookware is by actually cooking with it. They say the kitchen is the heart of the home. Cookware Purchase They dont even chintz on the lids, they are solid. But I had the same experience with the page. Here are 8 tips for writing great reviews. If a product is returned and the order no longer qualifies for a Gift with Purchase(s), the Gift(s) must also be returned; otherwise the value of the gift(s) will be deducted from your credit. Zwilling (for Italy): the worst customer service EVER! ZWILLING Spirit 3-Ply gets you in the mood to cook. They started to pay attention to my orders only after I contacted their customer service. EDIT NOTE: 6 weeks later - I finally got my refund. On Dec 14 while it seems like refund is done even though I didn't request for it and wanted the items. As we have two business units, Henkel Adhesive Technologies or Henkel Consumer Brands, please choose the product category first. They owe me over $800. I purchased a milk frother back in June which didnt work. According to the Zwilling warranty, many Zwilling products are sold by authorized sellers who are legitimate sellers. Consumer Service Hours: MON-THU: 9AM-5 PM EST. If youre not a fan of hand washing, choose a line that is. I sent photos of the damaged dish and they agreed to replace it upon return. Youll only find out when you reach out to them. Dialog with the public is important to us! Run! Customer Service If you have any questions or need help with your account, you may contact us to assist you. Apply for a Home Depot Consumer Card Made of 18/10 stainless steel for high corrosion resistance Dishwasher safe for hassle-free cleaning Refined silver-like finish offers visual appeal View More Details How To Get it This item is unavailable at South Loop We will use your data for the purpose of replying to your request. Zwillings warranty is created by Zwilling and they have the right to make changes to this without notice at anytime. "Building on a ZWILLING favourite, the ZWILLING Pro Blonde Collection features the same contoured bolster and laser-cut blade as the popular ZWILLING Pro series but also incorporates an updated holm oak wood handle for an elegant, contemporary design. By far the worst webshop Ive ever dealt with. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Looks like it has z whole lot of dimples running along the edge of the blade. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. I ordered a product from them on November 24, 2022;ORDER NUMBER: CA-ON-00249625ORDER PLACED: NOVEMBER 24, 2022Zwillings "claimed" to have inventory. Cookware Purchase The Henckels items (including kn see more Dee H If you are looking for material safety data sheets, please visit our Material Safety Data Sheet database. This webpage is for product registration . With all things considered in this Zwilling Cookware review, Id definitely say the brands pots and pans are worth it. It was awarded a 4.7/5 star score from 1,062 shoppers who loved the pans for their nonstick nature and quality look and feel. months due to no stock. First bummer - I had to pay my own postage for unwanted items - what wasn't little because of the weight and being recorded. Weve got you covered: Your email address will not be published. ;), Lol I'd even leave the point at the spine for potato eyes and such lol. In May I ordered a cast iron fry pan. The perfect choice for an easy home pedicure. Error! Never going to buy from them again! Brutal customer service, I will never deal with them again. So how do you go about choosing a pan thats right for you? Unfortunately, I will ban this company from now on. Required fields are marked *, This field is required Provide your account email address to receive an email to reset your password. Do not purchase from this company. Zwilling COUPON INFORMATION. Zwilling offers a limited lifetime warranty for all its products. But their customer service is absolutely the worst! However, when dealing directly with them, the way that they handle refunds for returns of defective products is UNACCEPTABLE. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) to the address below. How to fix sticky cast iron The Ultimate Guide, 8 ESSENTIAL KNIVES EVERY KITCHEN MUST HAVE, Damages or defects that are due to normal wear and tear, Damages or defects due to alteration of Zwillings products. We had a terrible experience with our coffee maker. Been 1.5 months since they received and I still have not received a refund. In this bite-size Zwilling Cookware review, Ill introduce you to the brands sought-after collections, some of which have been named the best of the best. The exclusive, stay cool handles are designed for easy maneuvering with oven mitts and the dripless pouring rims help prevent kitchen spills.The ZWILLING Spirit ceramic nonstick coating . I wish I had. We have the seal tight containers and while a little pricy we love the product but they don't last long and the company won't sell the parts to fix.