Click OK. The BT Home Hub 2.0 was a combined wireless router and phone. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. At least Ive got Sonos working now even though it is at the expense of 5ghz. What's the least amount of exercise we can get away with? Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. 03-10-2020 Let's take a look at the legacy BT routers that are still capable of getting you online. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. Ive got a man from BT ringing me during the week so I will report back what happens. Click a dropdown for your model of hub. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Can anyone confirm it works? It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. This topic has been marked solved and closed to new posts due to inactivity. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. BT added that an update for all users would be available by the end of May. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Weve been experiencing the same frustration with this issue. It also has 4 Gigabit LAN ports. If you want to exit, you'll need to do this on the login step of Smart Setup. Look for the tab on the back of your hub. What is the difference between WiFi 6E and WiFi 6? Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Do I need a WiFi 6E router to use WiFi 6E products. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. I shouldnt have to have 5Ghz permanently switched off. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Everything now works, so again it confirm the issue is with BT. ensure Sonos all working correctly via boost with 5ghz still turned off. My router is getting blocked despite following all the advice above and anything I could find online. 10:38 AM 30-09-2020 There are simple ways you can boost performance and get the best from your broadband. Plug the microfilter into the socket. Sorry, we're still checking this file's contents to make sure it's safe to download. Wait a few moments for it to connect. Switching Smart Setup on and off on the BT Smart Hub 2 Been running flawlessly for 2weeks now since running the system in this set up. If you turn it off, we might think there is something wrong with the line. How do I use my Smart Hub as a modem only? I too have just discovered this thread, having tried to sort things out for the last week. Maybe this is a shoal of red herrings! I have never tried using just the modem section with a different router. It works on my Business Hub 6, in fact it's not even hidden. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". This is so you can learn about some of the most important features of your BT Broadband package. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Enter http://192.168.1.254 into the address bar to go to the management page. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. All rights reserved. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. 11:46 AM The router is now displaying hidden ssid. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. BT have advised me this a fix should be out this week. 8:37 AM. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Connecting your computer to your broadband. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Connect using the QR code Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Web admin interface of the BT Smart Hub 2 router. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Please try again in a few minutes. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. This brings up a hidden page. After trying to set bridge mode and saving (the save appears to hang) I eventually. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Guide to the BT Business Smart Hub 2. I have an update to share with you all regarding this issue. The setting is on a page hidden on the home version. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Download the My BT app to check your bill, test your speeds and activate your internet security products. So some transparency is needed so customers like myself know that this is a commonissue. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. At conservative gathering, Trump is still the favourite. 01-10-2020 Find out which main phone socket you have Find out about your Openreach modem Also problems connecting to my wireless Canon scanner printer. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. I did this on a Deco mesh. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. To make this change click on Advanced Settings, Wireless. 9:11 AM. We'll send you an e-mail with instructions to reset your password. 30-09-2020 We hope you'll join the conversation by posting to an open topic or starting a new one. First, you need to connect to the router's web management page, so that you can change the settings that you want. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Baldrick1. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Using BT Business Hub or router. BT Business Hubs: Help and guides for your model. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Was quite easy to get the money credited to my account after that : ). As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. On your device search for your network and enter your password exactly as shown. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. It only fires up when you open a browser. Connect the cable to the hubs power port, plug it into the wall and switch it on. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Plug the microfilter into the socket. Check that you're connected to your Hub's network. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Make sure that your computer is. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. "Common sense is the collection of prejudices acquired by age eighteen." Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. I viewed pages 9100 through to 9150. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Sorry, our virus scanner detected that this file isn't safe to download. Great. Clearly there is both and issue with BT and the Sonos app for iPhone on this. . MacBook then doesn't work. Configure the modem for transparent bridge or modem only mode. 9:11 AM 4) Enter the Admin password. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. No problem. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Simply connect a 3rd party router to any LAN port on the hub. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. ? Slide the two parts of the hubs plug together until they click into place. To view the router settings, go to http://192.168.1.254. However, I agree with some of the comments. Connect using the details on your hub Your BT Business Hub should now be in bridge mode. Enter the admin password. better. Thanks. Were sorry for any inconvenience caused.. It can. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Click a dropdown for your model of Hub. If there is a hint then a custom password has been setup. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. This complaint isnt resolved for me. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. This should explain it. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. What is the difference between WiFi 6E and WiFi 6? 01-10-2020 This WAN socket can be used with either a FTTP interface or a FTTC modem. BT Smart Hub settings - make your router faster and less annoying. This brings up a hidden page. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. (the macaddress is the same as the wifi router apart from a few letters.) Scan the QR code to enter your hubs details automatically. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. No idea how 2.4GHz can be too slow for any video streaming. Therefore, we can consider this issue closed. Make sure it is fully pushed in - you'll hear a click. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Steps taken from a post on the BT Community.

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