You want to focus on being positive in your response. Be sure to highlight your favorite and most challenging positions. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. If you disable this cookie, we will not be able to save your preferences. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. They did not have a store in the area where I moved, so I could not transfer. Which all went well. Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. The hours were just not right for me in the end which is a shame. The interviewer asks this question to see what type of employee you will be if hired. They have approx 230 branches across the company and are still expanding. I interviewed at Waitrose. Perhaps another store in future. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Focus on describing the positive reasons for wearing a uniform. The answers to the FULL LIST of interview questions featured on this page. Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? How would you manage food temperature in the freezers/ fridges? I felt everything was relevant. Employees in uniform are identifiable to customers, look professional, promote the company's brand, and show unity among the staff. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. ChloeO. We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. Prior to attending your Waitrose interview, we strongly advise you learn a little bit about the brand, their history and also why specifically you want to work for them as opposed to the many other supermarket chains within your area. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. Thank you for sharing. I ended up winning 7 of the 12 contests! The interview was a simple exercise looking for ideas on how to improve a hypothetical store. What is the interview process at Waitrose? Be specific, and be sure to keep the conversation positive. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. I think I have enough experience in retail to understand what attracts customers and prompts them to purchase. If you have past performance reviews or letters of recommendation from your references, review them before your interview. What I like most about this position is being in charge of training new employees and conducting annual performance evaluations. Had to do a task, too. However, you want to avoid giving yourself a 10, as there is always room for improvement of any skill. "I am happy to comply with any reference check required. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. If there was a specific problem with a product or item, I would share this with my supervisor or Team Leader so he or she could then investigate the matter further.. It's okay to discuss your hobbies and interests but keep it brief. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales. Wow, you give by far the best advice. You may or may not like performance incentives. "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. The complaint steps literally saved me for my interview earlier, thank you!!:). I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. Q1. 11 years ago. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). The interviewer would like to know if anything negative will appear in your reference check to determine if they want to move forward in the hiring process. Try and focus on related work experience. Waitrose Interview Questions and Helpful Tips I hope once I complete my education that, I can be given full-time hours for the summer. Remember having related work experience will put you ahead of the competition. Q3. So there is no risk. I would love to work for a company with such a great reputation and ethical business practices. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Firstly, these interviewquestions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. Suggested answers verified by our panel of interview experts. Discuss with the interviewer how you would handle a situation surrounding employee theft. Share with the interviewer how you would like to be recognized for your hard work. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. They manager was kind and understanding. I have worn uniforms in three past jobs and like that they help customers identify who works for the company and display a high level of professionalism.". Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Easy Interview. ", "I have been in an unofficial leadership role for the past three years. Focus on reviewing Waitrose's return policy before your interview. Do you have a process in place for reporting these types of situations?". We do this by creating interview questions that we think you might be asked. The actual interview took around 45min, again give examples of good customer service, time when you went out of your way to help, how you cope under pressure etc. Have a question or concern? How would you manage food temperature in the freezers/ fridges? We do not claim our questions will be asked in any interview you may have. Be thoughtful and draw upon the research you have done on the company. I fully believe in honesty at all times.". Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. After everything we have gone over in this interview, do you have any hesitancy in offering me the position? I gave two weeks' notice and left the company on good terms.". Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Felt like a formality rather than a real test of an interview. I applied online. ", "No, nothing negative will show up in my reference check. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. Many people like recognition in some way for their accomplishments in the workplace, while others do not require public recognition. I have been slowly building my credit and recently qualified for a mortgage to purchase another home. Thank you for asking. "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communication. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. I did not miss one work day last year or the year before. I work very hard to ensure I speak to everyone in terms they can understand. Your five core values speak volumes and are what made me want to apply to your company. ", "I am very comfortable working independently. You had a group task to do, and then an individual interview with a manager. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. ", "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in.". However, small perks are always nice to have!". I love your products, and your company culture seems great, too. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "My reaction to employee theft would differ if I were a retail associate or a retail manager. If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms. Waitrose Interview Process - The Student Room Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. I applied online. "I have a rule always to treat my customers how I would want treatment in a store or establishment. "I feel that performance incentives are a great idea. ", "Thank you for asking. Full Suggested Answer & Detailed Response, Question 9, Waitrose Interview Questions [+Includes Best Answers] - WorkNearYou As a retail employee, you will come across customers who want to argue with store policy. I have worked in retail for the past three years and love interacting with customers. Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. Waitrose Group Assessment Guidance and Practice The selection process for the John Lewis Partnership (JLP) can see candidates participating in number of different types of interview. "I left my last job because there was no room for professional growth or advancement. The process took 3 weeks. Q5. What is the interview process like at Waitrose? I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). Super nice interviewer and easy questions. I won an iPad, cash incentives, and concert tickets. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. ", "I am very much self-driven and self-motivated. Describe what you found during your research that excited you to work for Waitrose. TIP #5 At the end of your Waitrose interview, you may be given the opportunity to ask the panel some questions. It is best to show that you can work with various management styles. I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well. Finally, we have eliminated all risk for you. In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. I work best with organizations with a penchant for learning and promoting their employees based on performance. No pressure at all. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. Waitrose Group Assessment Guidance and Practice - How 2 Become Want to know what questions Waitrose ask at interview? Find additional company focused interview questions by practicing from one of our industry sets. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". You may have a portfolio or even photos on your phone to share. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. Describe what type of environment you feel most productive and happy in. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. I then ask if there is anything else I can help them with. "I am more than willing to cover a shift for a coworker if possible. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. What is the interview process like at Waitrose? While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. I am energetic, dependable, honest, and have a strong work ethic. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. I would avoid approaching the employee as I would not want to make it a personal issue. Its headquarters are in Bracknell and Victoria, England. Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. The interviewer asks this question to see if your leadership style will work with the company culture. I do not prefer close supervision as I am confident in my skills. Interview questions and answers were first added on July 30th, 2018. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. The questions were easy to answer on the spot and required little to no preparation. Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. Glassdoor users rated their interview experience at. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. "I am looking to lay the foundation for the rest of my career with this position. Give Me The Answers To My Interview! "I have solid communication skills and feel this skill is one of my greatest strengths. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture. Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. You must create your own answers, and be prepared for any interview question in any interview. What is your most important success so far? I believe this will help my confidence grow and my sales skills as well.". ", "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations. What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. I am excited to bring these qualities to this position with Waitrose.". When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. ", "This job will fit perfectly surrounding my school schedule. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. There were scenario based questions but with lots of others stemming off them. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The changes were implemented, and the company saved $15,000 in the first month. I ask them if they have questions, I actively listen, and I am great at reading body language. So many notes already, would have went into this interview the wrong way. If you cancel before the 30-day trial ends, you will not be charged. This position was also my favorite because it was such a great challenge. Very laid-back, almost forgot I was in an interview. This online course will instantly be free for you to access for 30-days. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. ", "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. ", "I hope never to be late! 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. How would you deal with a customer complaint in one of our stores whilst working for Waitrose? Walk the interviewer through your career history in retail. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. PLUS BONUSESIn addition to the specific WAITROSE INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. The hiring manager will contact your previous employer for a reference. Using the posted salary range will help you determine what salary range you would expect if hired for the position. ", "I believe with a little training, I could very easily create some attractive displays. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response. I love that you act with integrity, give it your all, and give more than you take. I believe a management role with Waitrose would be a great next step in my career.". Thank you so much for this, extremely helpful! I do my best always to be available and present when expected.". At the same time, Waitrose provides an environment for professional growth and mentorship. Sales contests, for example, are a great way to motivate me.". Focus on describing that you work well independently and work well with teams. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. Waitrose interview details in Slough, UK: 46 interview questions and 36 interview reviews posted anonymously by Waitrose interview candidates. I suggested we install a couple of cameras inside the store to deter anyone from stealing. Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview. Waitrose Interview Questions in Slough, UK - glassdoor.ca First, when would you like to have this position filled? I have worked in a leadership role for five years and always lead by example. I created a presentation and gave it to my manager, who took it to upper management. It was fast and easy, asked several questions and had a group part before. All of our products and resources are protected by our 30-day no questions asked money back guarantee. The hours were just not right for me in the end which is a shame. Felt like a formality rather than a real test of an interview. Really welcoming and straightforward, the interviewer was friendly. I found it challenging because it was a different industry than I was accustomed to. Applied online and passed the online assessment. Display to the interviewer that you can do more than the bare minimum. My dad got rear-ended one time when driving me to school. MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. Sometimes you must relate to others in their style to be understood. Upvote 2 Downvote Had to do a task, too. First is the psychometric tests followed by a group interview and then a solo interview. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. They asked basic questions which were simple and easy to answer. Had to do a task, too. No minimum term. Sick children, traffic, car breakdowns the list goes on. There is no reason why you should not hire me.". I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. Transparency is the best choice when salary-based questions arise. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. ", "My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. "I have a strong creative flair and enjoy creating attractive displays. You will get the best work from me if I am being treated with respect and feel appreciated.". I cannot work in an environment that feels negative or toxic. You had a group task to do, and then an individual interview with a manager. What would you do if you didnt get on with someone in your team? These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. The interviewer wants to hear that you have the necessary communication skills for the role. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. I was sick for two days, and a note from my doctor accompanied those. Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. "My current sales position is highly commission-based, so my colleagues and I are quite competitive. The interviewer wants to hear that your references will positively describe you. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". "Last week, my manager had not completed the schedule for the following week. I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role. Interviews. Waitrose Interview Questions in Bath | Glassdoor This leadership style has been effective because the workforce is engaged and empowered to innovate. The main thing the hiring manager wants to hear is that you are responsible and organized. ", "I value honesty, so if I saw a coworker stealing. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". Retail environments are competitive, and a business can go down with one honest mistake and poor review. I also helped her by holding her baby while she put the stroller away. ", "As a sales professional, I am driven by a challenge with a financial perk. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Thanks a lot! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Describe a time when you completed a difficult, time-sensitive task whilst under pressure. From what I have learned about Waitrose, it sounds like that is the type of environment I can expect working for your company.". Being flexible in your schedule is valuable as a retail-based employee. The process took 2 weeks. So I recently applied for a part time job at waitrose! I want to work for Waitrose because your values align perfectly with mine. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. Tell the interviewer about your ideal employer. Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. ", "My most recent employer would say that I am a person of integrity. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. Very laid-back, almost forgot I was in an interview. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. It is also good to have copies for the interviewer if they would like a copy for their file. The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. When there is a problem in the workplace, I am the one people seek to resolve the issue. There were scenario based questions but with lots of others stemming off them. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills.