The shipping for this item was about $3. You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Thats not even the best part! This is completely eBay legal, and fair to the seller, as far as eBay sees it. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. Also check the email messages you received from PayPal and/or eBay. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Tips for returns We do not give refunds and this buyer did not read the terms. I attachedpictures of the item and requested resolution. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. Why should a buyer be out anything because they got something broken? Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. For more information, see our Condition of returned items policy. How To File a USPS Delivery Complaint in a Few Clicks. It depends on the reason for the return. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". It was very obvious that you guys were shocked that Ebay took care of the situation that easily. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. Accept your return request and offer a full refund Youll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. I just wish more sellers would beflexible depending on the circumstances. In some cases, you can't know for sure. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. 2 min article; I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. You shouldnt have problems getting back the money that the item is worth. Exciting News! Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. We hope that we didnt portray eBay as being perfect all the time for every transaction. You must have gotten just the right customer service rep at just the right time to have had no problems. This is a tough one, and I feel for you! Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. eBay is no different. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. Or perhaps send a replacement if you return the item via untracked shipping? However, we're here to help. Otherwise, register and sign in. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. FREE Shipping. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. All sellers need a filter to keep the "stories" out. Adding tracking details to your return helps protect against delays or issues in the refund process. I dont think they really read this post. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. Mail has really dropped off a lot. Thanks. Ask the buyer to use a label you sent along with the item. Expand. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! 2 min . We called eBay ( BIG KEY! Love seeing what you guys findVery cool find on the stilts! How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? The good news isyou dont need to explore all this yourself! So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Who is responsible for return shipping costs? eBay Canadas Zero Insertion Fee listing promotion extended. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. the Transaction Details page may have the requested insurance information. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Does eBay intimidate you? Para assegurar que o eBay seja um espao de vendas justo, exigimos que nossos compradores cumpram determinados padres. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. And is it mostly positive? I called Ebay and got no where. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. The company wants you to start by contacting your seller (select the. All you need is an email address. Since he didnt package it properly, he may not be able to collect the insurance. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. And if it does happen (this is the first one for us in years! Bumper may require modification if your vehicle has a tow bar fitted. Copyright 1995-2023 eBay Inc. All Rights Reserved. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. I find too many fun toys for my family (or myself), and just love the whole process. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. . We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. The seller will also pay for return shipping. The letter also stated that there would be no replacements sent. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. What happens if eBay seller doesnt respond to return request? A couple of buyers indicated they received no response. Asking for a Refund from the USPS. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. This buyer says the item is ruined because we folded the cardboard backing of the item. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. (which did come as a shock we usually have to call 2-3 times to get something resolved). Return shipping costs when you use an eBay label. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. This is what Ebay has gotten to and why sellers are the way they are. Yes, it's that simple! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Voc pode pedir nossa interveno para resolver a questo. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. Take action within 30 days. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. Important It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. They can then print the label and use it to send the item back to you. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. .. just like we do now when buyers claim they never received the item! What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . Hi Lyn, I am sorry you feel this way. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? I think you need to learn not to take things so personally and choose your battles more carefully. 03-23-2018 06:31 PM. I was indeed shocked that in was the first call this was resolved. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. It doesn't count against your ratings but it doesn't look good when potential buyers see this. They paid $4.99 shipping and handling and due to their location the actual shipping was less. How do you know it is your item the buyer takes a picture of? That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. Nonetheless, the simplest way to make a return is to use your account on eBay. For items that have a total cost of $750 or more, signature confirmation is required. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Next, clean the lens with dish soap and dry with a microfibre cloth. Why on earth would you want anyone to spend money sending it back to you? Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Hopefully he will be able to. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. Look at the metal bent in! High-quality, easy online ordering, quick shipping. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. INAD returns are paid for by the seller. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Read our most popular questions and answers on how to handle return shipping for items you've sold. No message before opening a claim. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. No, this seller is not in China . he's American. For more details, please see our Condition of returned items policy. Why should a buyer be out anything because they got something broken? But, like I said, all I got was a form letter. First response from me is always "Return for refund". It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label.

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